Shipping policy

At QUGEX, we are dedicated to ensuring your orders are processed and shipped to you efficiently and with care. This policy outlines our general shipping procedures.

1. Order Processing

All orders are processed during our standard business hours, Monday through Friday, excluding major US holidays. Once your order and payment are confirmed, you will receive an order confirmation email.

Please allow 1-3 business days for us to process your order before it is prepared for shipment. The processing time may be longer during promotional periods or major sales.

2. Shipping Destinations

We are proud to offer shipping services to a wide range of countries. Shipping options and fees may vary depending on the destination.

3. Shipping Methods and Costs

We offer several shipping options to meet your needs. The available methods and associated costs will be calculated and displayed at checkout based on your location, the size and weight of your order.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey. You can also check the status of your shipment by logging into your account on our website.

5. Shipping Address

Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to an incorrect or undeliverable address provided by you. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.

6. Undeliverable Packages

Occasionally, a package may be returned to us as undeliverable by the carrier. If this occurs, we will contact you using the email address provided at checkout to arrange for re-shipping. Please note that additional shipping fees may apply.

7. Customs and Import Taxes

As we currently only ship within the United States, this section is not applicable.

8. Damaged or Lost Packages

Damaged Items: If your order arrives damaged, please contact us immediately at support@qugex.com with your order number and photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

Lost in Transit: If your tracking information indicates that your package is lost, please allow a few days for the carrier's investigation. If the package is not located, please contact us, and we will file a claim with the carrier and arrange for a replacement or refund.

9. Contact Us

If you have any questions about our shipping policy, please do not hesitate to contact our customer service team.

Email: support@qugex.com
Address: 4543 Red Dog Rd, Charlotte, NC 28209, USA
Phone: +1 (515) 516-0624