Payment Policy

At QUGEX, we offer PayPal as a secure and convenient payment option for our customers. This policy outlines the terms and conditions for using PayPal on our website.

1. Payment Processing
All payments made through PayPal are processed by PayPal Holdings, Inc. When you choose this payment method, you will be redirected to PayPal's secure server to complete your transaction. QUGEX does not store or have access to your full PayPal account credentials or bank account details.

2. Authorization
By selecting PayPal as your payment method, you authorize QUGEX to charge your order total to the PayPal account you specify. This amount will include the cost of the products, along with any applicable sales tax and shipping fees as displayed at checkout.

3. Currency
All transactions on the QUGEX website are processed in U.S. Dollars (USD). If your PayPal account uses a different currency, PayPal will handle the currency conversion according to their current exchange rates and policies. Any conversion fees are the responsibility of the purchaser.

4. Order Confirmation
Your order will be considered confirmed only after PayPal has successfully authorized the payment. You will receive an order confirmation email from QUGEX once the payment is approved. If your payment is declined by PayPal for any reason, your order will not be processed.

5. Refunds and Disputes
All refunds for orders originally paid for with PayPal will be issued back to the original PayPal account used for the purchase. The time it takes for the refund to appear in your account may vary depending on PayPal's processing times.

For any issues related to the payment transaction itself (such as an unauthorized charge), please contact PayPal directly through their Resolution Center. For issues related to the products or your order (such as receiving a wrong or defective item), please contact QUGEX Customer Support at support@qugex.com.

6. Security
PayPal is a PCI-Compliant payment processor, offering a high level of security for your financial data. By using PayPal, you are also subject to PayPal's User Agreement and Privacy Policy. We encourage you to review these documents on PayPal's official website.

7. Contact Us
If you have any questions about using PayPal on our site, please contact us.

Email: support@qugex.com
Address: 4543 Red Dog Rd, Charlotte, NC 28209, USA
Phone: +1 (515) 516-0624